Trust model

Turn principles into operating controls

Reliability improves when teams can define acceptable behaviour, test it repeatedly, and investigate deviations.

Unclear AI behaviour

Teams cannot evaluate quality, failure modes, or regression risk before or after launch.

Missing operational controls

Production AI lacks monitoring, permissions, or escalation paths.

Accountable operation

Define escalation, ownership, auditability, and monitoring before AI becomes operationally important.

Controls

Reliability requires evidence

Governance depth should match the application impact, data sensitivity, degree of autonomy, and consequences of error.

01Model evaluation, output testing, and hallucination testing

Test outputs against representative tasks, expected facts, edge cases, and unacceptable failure modes.

02Agent evaluation, benchmarking, and guardrails

Measure task completion, tool use, policy adherence, and failure behaviour before expanding autonomy.

03Human oversight design and access controls

Place review, approval, escalation, and permission checks where business impact justifies them.

04Audit trails, usage policies, cost monitoring, and performance reporting

Create operational evidence around who used AI, what it did, what it cost, and how it performed.

Control architecture

Governance that reaches the system

Governance becomes operational when ownership, evaluation, permissions, approvals, evidence, and change control are built into the system.

Policy
Models / Agents
Human Oversight
Audit
Controlled
technology

Discuss a Project

Share the AI system, its users, data, decisions and level of autonomy. Governance should match the actual consequence of error or misuse.

Discuss a Project